A manual action is a step carried out by a person.
When editing a manual action you will capture:
Step title
The type of action: Create/Build, Communicate, Data Entry/Update, Research/Investigate, or Other
Who does it
What specifically they do
What tools or systems are involved
An external resource link (optional)
Time and cost: how long the step typically takes, in minutes, hours, or days
Cost is calculated automatically from the assigned person's annual cost and the time entered, but you can override this with a fixed cost for the step if needed.